Returns & Refund Policy

Last updated: March 2026

At Associated Plastics, we are committed to providing high-quality products and services. This Returns and Refund Policy outlines our procedures for returns, exchanges and refunds in accordance with the Australian Consumer Law.

1. Custom-Made Products

Many of our products are custom-fabricated to your specific measurements and requirements. Due to the bespoke nature of these items:

  • Custom-made products cannot be returned or exchanged unless they are defective or do not match the agreed specifications.
  • Please ensure all measurements and specifications are correct before confirming your order.
  • We recommend reviewing your quote and specifications carefully before approving production.

2. Standard Products

For standard, non-custom products (such as off-the-shelf packaging supplies), we accept returns under the following conditions:

  • The product must be unused, in its original condition and packaging.
  • The return request must be made within 14 days of receiving the product.
  • You must contact us prior to returning the item to obtain a return authorisation.
  • Return shipping costs are the responsibility of the buyer unless the item is defective.

3. Defective Goods

If you receive a product that is defective, damaged during transit or does not match the agreed specifications, you are entitled to a remedy under the Australian Consumer Law. In such cases:

  • Please contact us within 48 hours of receiving the goods, providing photographs of the defect or damage.
  • We will assess the issue and offer a replacement, repair or full refund as appropriate.
  • We will cover the cost of return shipping for confirmed defective or damaged goods.
  • For products damaged during transit, we may need to lodge a claim with the courier and will work with you to resolve the issue promptly.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to the original payment method within 5-10 business days.
  • Shipping costs are non-refundable unless the return is due to our error or a defective product.
  • For custom orders where a deposit was paid, refund eligibility will depend on the stage of production at the time of cancellation.

5. Cancellations

If you wish to cancel an order:

  • Standard product orders may be cancelled before dispatch for a full refund.
  • Custom fabrication orders may be cancelled before production commences. Once production has begun, cancellation fees may apply to cover materials and labour costs already incurred.
  • Please contact us as soon as possible if you need to cancel an order.

6. Australian Consumer Law

Nothing in this policy is intended to limit your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. How to Request a Return

To initiate a return or discuss a concern with your order, please contact us:

  • Email: info@associatedplastics.com.au
  • Phone: 1300 198 924
  • Address: 1 Birdwood Ave, Moonah TAS 7009

Please include your order number, a description of the issue and any relevant photographs to help us process your request as quickly as possible.

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